How Our Carpet Cleaning in Philadelphia Saved a Tenant’s Deposit

December 13, 2024
15:18
Articles

When a Landlord Wanted to Keep the Deposit Because of the Carpet…

Carpet cleaning estimates are always free with us — so when we got a call from a desperate customer, our usual answer was: “Just give professional carpet cleaning a try.”

When we arrived, we realized this wasn’t a standard apartment or house. It was a small auto body shop office that needed a serious deep clean. The carpet looked rough — heavy grease stains, dark traffic lanes, and areas that appeared almost black.

The customer told us that two other carpet cleaning companies had already turned around after seeing the condition of the carpet. The landlord was ready to withhold the security deposit unless the carpet looked “new enough.”

So we said:

“Let’s give our 12-Step Deep Carpet Cleaning Method a try.”

And that’s exactly what we did.

How We Cleaned a Severely Soiled Carpet

This job was a perfect example of when our 12-Step Deep Cleaning Method makes all the difference.

Here’s what we did:

1. Thorough vacuuming
We removed loose soil and debris from deep inside the fibers.

2. Pre-spray with booster
Because this carpet had heavy grease, we applied a powerful pre-treatment with a booster added to our regular solution.

3. Agitation with an electric floor scrubber
This step is important: it breaks down grease, oils, and ground-in dirt that regular cleaning cannot remove.

4. Proper dwell time
We allowed the solution to sit long enough to dissolve the contaminants — this step is key for results on extremely dirty carpets.

5. Hot water extraction
We rinsed the carpet thoroughly, removing soil, grease, and cleaning agents for a fresh, neutral finish.

After the rinse, the transformation was clear — the carpet looked dramatically better, and the customer could hardly believe it.

The Result

The carpet wasn’t just “acceptable” — it looked completely different. Clean, lifted, brighter, and fresh.
The customer was relieved, and the landlord agreed not to withhold the deposit.

This is why we always say: don’t replace a carpet until you let us look at it first.